Common Questions

Open the DownTown app after you complete download, Choose a mode of log in to create an individual account from the following options.

1. Continue with Google,
2. Continue with Facebook,
3. [Personal email ID]. You will receive a verification mail from the         DownTown team on the email ID associated with the DownTown account

In the next step, fill in your contact details. You will receive an OTP to verify the phone number. Enter the OTP and complete the verification. Fill the personal details form and complete the registration.

No. Registration on DownTown App is absolutely free.

Each email address and contact phone number can only be associated with one DownTown Seller account.

You need to enter your email address on the Login page and click on forgot password.
An email with a reset password will be sent to your email address. With this, you can change your password.
In case of any further issues please contact our customer support team.

'My Account' is the section you reach after your registration.
It allows you to navigate through the Homepage.

The Homepage contains Menu Bar [=]on the top left, Search bar in the centre and My Cart[D] on the top right. You can track your active orders as well as see your order history and update your contact details in the Menu Bar. Search bar [ ] lets you search for any specific product and provides you various sellers to choose from for that particular product. You can check the items in your cart from the My Cart [ ] option.
- You will find new offers from the sellers and trending items on the Homepage with Offers [ ] being selected by default in the bottom left. You can shop by Sellers on selecting the Shops [ ] option in the bottom right. After selecting the Shops option, a list of sellers will be displayed. You can choose your preferred seller and explore their offerings. Each item is listed in respective sub-categories. A Search Bar is Select the desired product in required quantities and select Add to Cart. Continue shopping. Add all your desired products to the Cart. Check the cart at the end of your shopping and make any necessary modifications to your order. Select “Check for Delivery” and confirm if your address is deliverable. Select “Pick Up” or “Deliver” from the options. You will be directed to the payment gateway where you can choose the mode of payment. After the completion of the payment your order will be placed and will be confirmed by the seller. For the Cash on Delivery option the payment will be made during the time of delivery.

The sellers are classified based on the segments they cater. They are Groceries, Fresh (fruits and vegetables), Jewellery, Clothing, Footwear, Restaurents, Pharmacy.

You can pay for your order on DownTown using the following modes of payment :
a. Cash on delivery
b. UPI Payments i.e PayTM/Phonepe/Bhim/GPay.

here is no VAT. However, GST will be applicable as per Government Regulations.

Cash on delivery means that the buyer can pay for the order at the time of order delivery at your doorstep.

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic covers. We ensure hygienic and careful handling of all our products.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the town which ensures accurate delivery to our customers.

Yes, It is necessary to register on DownTown to shop.

Yes, you can add multiple delivery addresses in your DownTown account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

You can change your delivery address once you log into your account. Click on "Menu Bar" at the top left corner and go to "My Account" section and select the “Edit Address” option to change your delivery address.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout. However, the option to pickup your order will still be available.

The minimum order for delivery is [10Rs] and we charge a nominal delivery charge.
Orders above [Rs.3000] are free.

Yes, We do same day delivery provided you place your order before [04:00PM] on the day you want delivery.

The Same day Delivery is applicable to our entire range of products.

Once you have placed your order you will not be able to make modifications on the app.[Please contact our customer support team for any modification of order.] Or Cancel the existing order and reorder with necessary modifications.

No you can only order products which are in stock. We try to ensure availability of all the products in our app, however due to unavailability sometimes this is not possible.

You can track the status of your order by selecting My orders in the Menu Bar.

You will receive an email as well as an sms about unavailable items before the delivery of your order.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. [Reason]

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

1. Perishable goods: At the time of delivery.
2. Other goods : At the time of delivery. 

The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.

If you are unable to find a product or brand that you would like to market, please write to us at [] and we will try our best to make the product available to you.

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at [], or call us on +917349059409.

You can find it on the Homepage by selecting the Offers option on the bottom left corner.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates.

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